Client FAQ
NOTHING, until we collect. In many cases, even upon full collection, our service is free. This can happen when we are allowed to add the collection fee to what is owed based on your agreement with the consumer. Otherwise, our service is 30% contingency.
The national average for collection agency recovery rates is 30% for all client and debtor types combined, after a year. Rocky Mountain Credit exceeds the national average by 5% to 8% with a 35% to 38% recovery rate across all client types.
NO. It is very easy. You can fax, email, or use regular mail to send in accounts. All we need is a copy of what you have that proves the validity of the debt (i.e., contracts, statements, invoices, etc.).
We do that through a variety of proprietary letters, phone calls, emails, skip tracing efforts, credit reporting and litigation when necessary. Our approach focuses on maximizing consumer contact to obtain voluntary repayment. We are both firm and fair in our efforts.
To assign accounts for collection, the following link will connect you with an email where you can send the scanned PDF copy of all documentation you have on the accounts you wish to place. Include the name/address and contact info of the responsible party along with any invoices, statements, and contracts to validate the debt. Call 406-581-3679 if you have any questions.
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Debtor FAQ
To make a payment, please provide your debit or credit card number, expiration date and security code with the name and address of the cardholder. To pay by check (ACH) please provide your routing number and account number, name on account and name of bank. Specify the exact amount you are paying. Thank you!
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COMMUNICATE. Call our office at 406-581-3679 and we will help you resolve the debt.
You are in default with your original creditor. The original creditor has assigned your account to Rocky Mountain Credit for collection resolution. All further contact must come through our agency.
YES. Unless you pay the bill in full prior to the end of your probationary period.
Send us a written explanation so we can research it and resolve it with you.
You may have provided incorrect contact information to the original creditor, as they did attempt to contact you at the address provided. Remember, it is your responsibility to pay your bill, regardless.
If you have any further questions, please contact our office by phone at (406) 582-0808 or 1 (800) 205-0808, or you may email us at [email protected]